FABRIK EVENT TERMS & CONDITIONS
These Event Terms & Conditions (“Event Terms”) form a binding agreement between Fabrik Ltd (“Promoter”) and any person holding, purchasing, or using a ticket (“you”, “your”) for any Fabrik produced event (“Event”). By purchasing a ticket, entering the Event Site, or interacting with the Promoter, you agree to be bound by these Event Terms.
These Event Terms incorporate all rules, notices, signage, directives, and instructions issued by the Promoter or Event Staff, whether online, onsite, via social media, or through the Ticket Merchant.
1. DEFINITIONS
1.1 Promoter means Fabrik Ltd and any authorised representative acting on its behalf.
1.2 Event means the Fabrik event for which you have purchased or been issued a ticket, including all associated activities, entertainment, performances, and onsite experiences.
1.3 Event Site means the venue or location where the Event is held, including all entry/exit points, surrounding grounds, structures, stages, amenities, and operational zones.
1.4 Event Staff includes the Promoter’s directors, officers, employees, contractors, subcontractors, agents, volunteers, security, bar staff, traffic management, medical personnel, and any Event personnel.
1.5 Emergency Services Personnel means ambulance staff, medical personnel, police, fire services, and authorised emergency responders.
1.6 Event Terms means these Terms & Conditions and all rules, notices, signage, directives, and instructions issued by the Promoter or Event Staff.
1.7 Ticket Merchant means the authorised ticketing provider used by the Promoter.
1.8 Valid Photo ID means a current NZ driver licence, NZ or foreign passport, or valid Kiwi Access/18+ card.
1.9 Prohibited Items has the meaning given in clause 14.
1.10 Restricted Capacity Areas means any area of the Event Site where capacity limits apply.
1.11 Recorded Materials means any audio, video, or photographic recordings captured at the Event.
1.12 Released Parties means the Promoter, the Ticket Merchant, the owner and/or lessee of the Event Site, and each of their respective directors, officers, executive members, employees, volunteers, contractors, subcontractors and agents.
1.13 Force Majeure Event means any event outside the Promoter’s reasonable control, including extreme weather, natural disasters, pandemics, government orders, police actions, Event Site cancellations, or any similar event.
2. UPDATES TO TERMS
2.1 The Promoter may update these Event Terms at any time.
2.2 Continued ticket purchase, attendance, or interaction with the Promoter constitutes acceptance of updated terms.
2.3 Updated terms apply immediately upon publication.
3. COMPLIANCE WITH LAWS & DIRECTIONS
3.1 You must follow all reasonable directions of Event Staff.
3.2 You must comply with all applicable laws, Event Site rules, and Event Terms.
3.3 You must comply with any public health orders or communicable disease protocols.
3.4 You must comply with all signage, barriers, fencing, and designated pathways.
3.5 Failure to comply may result in refusal of entry or eviction without refund.
4. CONDITIONS OF ENTRY
4.1 Entry requires a valid barcoded ticket issued by an authorised Ticket Merchant.
4.2 Tickets are exchanged for wristbands, which must be worn at all times.
4.3 Wristbands that are removed, tampered with, damaged, or defaced are invalid and will not be replaced.
4.4 Entry is conditional upon consent to a search of your person, bags, vehicles, and possessions.
4.5 Searches may include bag checks, pat-downs, metal detection, drug detection, and vehicle inspection.
4.6 Refusal to comply with searches may result in denial of entry or eviction.
4.7 You may be required to present Valid Photo ID at any time.
4.8 The Promoter may deny entry to any person who appears intoxicated, aggressive, unwell, or otherwise unsuitable for entry.
5. PROOF OF AGE
5.1 18+ Events: Valid Photo ID is required for entry. Persons under 18 will be denied entry, and the Promoter may evict any person found on the Event Site who is under 18 or who is unable to produce Valid Photo ID, without refund.
5.2 All Ages Events: Valid Photo ID is required to purchase alcohol.
5.3 The Promoter may request age verification at any time.
6. TICKETS
6.1 You are responsible for ensuring you have purchased the correct ticket type.
6.2 Lost, destroyed, or stolen tickets may be replaced only with proof of purchase.
6.3 Tickets may not, without the Promoter’s prior written consent, be resold or offered for resale at a premium, resold through any channel other than an authorised resale channel operated by the Ticket Merchant, or used for advertising, promotion, competitions, trade promotions or other commercial purposes, or to enhance demand for other goods or services.
6.4 The Promoter may publish and enforce ticket purchase limits. Where an order exceeds a published limit, the Promoter may in its discretion cancel all or any part of that order and the associated tickets without notice. This includes multiple orders associated with the same name, email address, delivery address, billing address, payment card or other identifying information.
6.5 The Ticket Merchant may facilitate the transfer or renaming of tickets, and a fee may apply. Once a ticket has been transferred or renamed, the original purchaser retains no rights to, or ownership of, that ticket, including any right to a refund, exchange, resale or Ticket Protection claim in respect of it.
6.6 Tickets and wristbands are treated like cash. Invalid or tampered tickets will not be replaced.
6.7 Complimentary tickets may not be sold or transferred without written approval.
6.8 Tickets do not guarantee access to all areas of the Event Site.
6.9 Name-on-ticket requirements may apply depending on the Ticket Merchant. You must comply with any ID matching requirements.
6.10 Where a ticket is used in breach of clause 6.3 or 6.7, the ticket may be cancelled without refund and the bearer refused admission to the Event Site. The Promoter will use reasonable efforts to notify the ticket holder of any such action.
7. RESTRICTED CAPACITY AREAS
7.1 Admission to Restricted Capacity Areas is not guaranteed once capacity is reached.
7.2 No refunds will be issued if access is denied due to capacity limits.
7.3 Attempting to enter restricted areas may result in eviction.
7.4 Restricted areas may include VIP zones, backstage areas, production zones, and any area designated by the Promoter.
8. EVENT PROGRAM, LINE-UP & ENTERTAINMENT CHANGES
8.1 You acknowledge that you are purchasing a ticket to attend the Event, not to see any specific act or attraction.
8.2 The Promoter may change, add, withdraw, substitute, or cancel any artist, performer, attraction, or entertainment element at its discretion.
8.3 Promotional materials are illustrative only.
8.4 You confirm you have not relied on any representation regarding the Event line-up or facilities.
8.5 Except where required by law, no refunds will be provided due to any variation or change.
8.6 The Promoter may also vary the advertised date and/or the Event Site, and may deny admission to the Event Site or to any particular performance with reasonable cause. Where the Event proceeds on a varied date or at a varied Event Site, tickets remain valid and no refund is required except as provided in clause 19 or as required by law.
9. BEHAVIOUR
9.1 Disorderly, unsafe, offensive, violent, discriminatory, or antisocial behaviour may result in eviction.
9.2 You may be evicted for intoxication, drug use, throwing objects, entering restricted areas, climbing structures, damaging property, harassing staff or patrons, presenting symptoms of contagious illness, or any behaviour deemed unsafe.
9.3 Eviction does not entitle you to a refund.
9.4 Illegal behaviour may be reported to police.
10. ALCOHOL, FOOD, DRINK & DRUGS
10.1 The Event is fully licensed. Do not bring alcohol; it will be confiscated.
10.2 Only alcohol purchased onsite may be consumed.
10.3 No food or drink may be brought into the Event Site except empty plastic or stainless-steel bottles (no glass).
10.4 Supplying alcohol to minors will result in eviction and may be referred to police.
10.5 Possession, supply, or consumption of illicit drugs will result in eviction and may be referred to police.
10.6 The Promoter may refuse service of alcohol to any person.
11. SMOKING
11.1 Smoking and vaping are permitted only in designated areas.
11.2 Smoking is prohibited indoors, undercover, or within 4 metres of food service areas.
11.3 Additional non-smoking areas may be designated.
12. PHOTOGRAPHY & RECORDING
12.1 Personal digital cameras and smartphones are permitted.
12.2 Professional photography equipment is prohibited without media accreditation.
12.3 Recording or filming the Event is prohibited unless authorised.
12.4 The Promoter may confiscate and/or delete unauthorised recordings.
12.5 The Promoter may issue takedown notices for unauthorised content.
12.6 Commercial use of Event imagery is prohibited.
12.7 Images and recordings captured by patrons may be used for private and personal purposes only, and may not be sold, licensed, or made available for public display or distribution.
13. RECORDING BY PROMOTER
13.1 You consent to being filmed, photographed, or recorded at the Event, including by drones.
13.2 You grant the Promoter a perpetual, royalty-free, worldwide licence to use Recorded Materials for any purpose.
13.3 You waive all moral rights in respect of Recorded Materials, , to the extent permitted by law.
13.4 Recorded Materials may be used for marketing, advertising, archival, or promotional purposes.
14. PROHIBITED ITEMS
Prohibited Items include but are not limited to:
- Alcohol
- Glass (jars, bottles, containers, mirrors and perfumes)
- Air horns
- Illegal substances
- Weapons, tasers, pepper spray
- Nitrous oxide
- Projectiles, bats
- Trading signs
- Animals (except service dogs)
- Flares, fireworks, sparklers
- Instruments
- Drones or other remote-control devices
- BBQs, gas bottles, butane
- Fires, open flames
- Flammable liquids
- Explosives
- Sound systems
- Laser pens
- Couches, armchairs
- Sharpies, markers, paint cans or paint pens
- Studded clothing (belts, wristbands etc)
- Audio/video recording devices (except phones)
- Professional photography equipment
- Skateboards, scooters, bikes, hoverboards, rollerblades
- Advanced vapourisers
- Kites, sky lanterns
- Toy guns, water guns or slingshots
- Tripods, monopods, selfie sticks
- Unauthorised promotional materials
- Eskies, coolers
- Umbrellas
- Any item deemed dangerous or offensive by Event Staff
Confiscated items will not be returned.
15. MOVEMENT, ACCESSIBILITY & SAFETY
15.1 You must move safely and follow all directional signage.
15.2 Do not obstruct pathways or emergency exits.
15.3 Some areas may not be accessible due to Event Site limitations.
15.4 Contact the Promoter prior to the Event for accessibility needs.
15.5 Unsafe movement (running, pushing, climbing) may result in eviction.
15.6 Pass Outs are not permitted. Once you exit the Event Site on any Event Date, you will not be permitted to re‑enter on that same Event Date.
15.7 This applies to all ticket types, including multi‑day tickets, unless expressly stated otherwise by the Promoter.
15.8 Any re‑entry attempt after exiting the Event Site will be treated as invalid entry and may result in refusal of entry or eviction.
15.9 No refunds will be issued if you leave the Event Site and are unable to re‑enter.
16. INJURY, ILLNESS & MEDICAL TREATMENT
16.1 The Promoter may arrange medical treatment or emergency evacuation at your cost.
16.2 The Promoter may disclose personal information to emergency services if required.
16.3 You must report symptoms of illness immediately.
16.4 You may be evicted if presenting symptoms of contagious disease.
16.5 The Promoter is not responsible for medical costs.
17. ENVIRONMENT
17.1 Patrons must respect the Event Site and surrounding areas.
17.2 Dispose of waste responsibly and use recycling systems.
17.3 Environmental harm may result in eviction.
17.4 All belongings must be removed at the conclusion of the Event.
17.5 The Promoter may discard, donate, or recycle items left behind.
18. EXCHANGES & RESALE
18.1 Exchanges are discretionary and not guaranteed.
18.2 Exchange credit applies to face value only.
18.3 Fees and addons are non-refundable.
18.4 Resale is facilitated but not guaranteed.
18.5 Resale refunds exclude booking and transaction fees.
18.6 Ticket Protection is an optional add-on which may be offered at the point of purchase. It is not included in the ticket price and is selected by you at checkout.
18.7 The Ticket Protection premium is non-refundable once purchased, including where the ticket is subsequently exchanged, transferred or resold.
18.8 Ticket Protection does not carry over to an exchanged order. Where an order is exchanged, Ticket Protection must be purchased again on the new order if cover is required.
18.9 Ticket Protection is provided by a third party and is subject to that provider’s terms and conditions, available here. Claims are assessed and determined by the provider, not by the Promoter or the Ticket Merchant.
19. REFUNDS, CANCELLATION & FORCE MAJEURE
19.1 The Event is an all-weather event.
19.2 No refunds except as required by the Consumer Guarantees Act 1993.
19.3 No refunds will be given for an incorrect ticket type, late arrival, early departure, eviction, a decision not to attend, or where entry is denied because Valid Photo ID cannot be produced. You are responsible for checking the minimum age applying to the Event before purchasing.
19.4 If the Event is cancelled for any reason, including a Force Majeure Event, a refund of the ticket face value will be issued. Booking fees, transaction fees, card processing fees and optional add-ons (including Ticket Protection) are non-refundable, except where the Consumer Guarantees Act 1993 requires otherwise
19.5 If postponed within 12 months, tickets remain valid and refunds are not required unless mandated by law.
19.6 Force Majeure Events include extreme weather, natural disasters, pandemics, government orders, police actions, Event Site cancellations, or any event outside the Promoter’s control.
19.7 Subject to clause 19.2, the Promoter is not liable for any loss, damage, cost or compensation arising from the Event being cancelled, postponed, relocated or otherwise changed.
19.8 All booking fees, transaction fees, card processing fees and optional add-ons are non-refundable in all circumstances, except where the Consumer Guarantees Act 1993 or other applicable law requires otherwise.
20. RELEASE, INDEMNITY & ASSUMPTION OF RISK
20.1 Entry is at your own risk.
20.2 You accept all risks associated with attendance, including injury, illness, property damage, and economic loss.
20.3 You are responsible for your belongings.
20.4 To the fullest extent permitted by law, you waive all legal rights of action against, and fully release, the Released Parties from any liability for any loss, damage, personal injury, death, economic loss or consequential loss arising in connection with your entry to and presence at the Event Site.
20.5 You indemnify the Released Parties for any loss arising from your negligence, breach, or misconduct.
20.6 The Promoter is not liable for theft, loss, or damage to personal property.
20.7 Appropriate footwear and clothing must be worn at all times at the Event Site.
20.8 Moshing, crowd surfing and stage diving are prohibited and may result in eviction without refund.
20.9 Amplified music is played at the Event. Ear protection is recommended. To the extent permitted by law, the Promoter accepts no responsibility for any hearing damage or loss caused by exposure to noise at the Event, or for any injury caused by your failure to follow the Promoter’s directions.
20.10 Nothing in these Event Terms limits or excludes any right or remedy you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot lawfully be limited or excluded.
21. PRIVACY
21.1 Personal information is collected and handled in accordance with the Promoter’s Privacy Policy.
21.2 Information may be shared with emergency services if required.
21.3 Contact tracing information may be collected if required by law.
21.4 Payment information is processed by Stripe and is subject to Stripe’s terms and conditions. No credit or debit card details are collected or stored by the Promoter or the Ticket Merchant.
22. NOVATION & ASSIGNMENT
22.1 The Promoter may assign or novate its rights and obligations under these Terms.
22.2 Assignment does not affect the validity of these Terms.
23. SEVERABILITY
23.1 If any provision is unenforceable, it shall be severed without affecting the remaining provisions.
24. GOVERNING LAW
24.1 These Terms are governed by New Zealand law.
24.2 You submit to the exclusive jurisdiction of the New Zealand courts.
25. CONTACT
25.1 For assistance with purchasing a ticket, accessing your ticket, or any other ticketing enquiry, contact the Ticket Merchant at support@flicket.co.nz, 9:00am – 7:00pm NZT, seven days.
25.2 For enquiries about the Event, accessibility requirements, or your personal information, contact the Promoter at info@fabriknz.com.
